Privacy policy

TLP Privacy Policy

Last Updated: 12/02/2025

At The Love Pod Cacao ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.thelovepod.com.au or interact with us.

1. Compliance with Australian Privacy Laws

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) regarding the collection, use, and security of personal information.

2. Age Restriction

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided personal information, we will delete it. If you are a parent or guardian and believe a minor has provided us with personal data without consent, please contact us.

3. What Information We Collect

Personal Information (Provided by You)

We may collect the following types of personal information when you use our website or make a purchase:

  • Name
  • Email address
  • Phone number (if provided)
  • Shipping & billing address
  • Payment information (processed securely via third-party payment providers)
  • Account login details (if applicable)
  • Loyalty points, reviews, referrals, and gift cards (if applicable)

Automatically Collected Information

When you visit our website, we may collect:

  • IP address and browser details
  • Device type & operating system
  • Website usage data (pages visited, time spent, and interactions)
  • Cookies & tracking technologies (see Section 9)

4. How We Use Your Information

We use your data to:

  • Process orders & payments
  • Ship your purchases and provide tracking updates
  • Respond to enquiries & customer service requests
  • Send email marketing (only if you've subscribed)
  • Improve our website & user experience
  • Comply with legal requirements & prevent fraud
  • Enhance your shopping experience by enabling Shopify to match your account with other Shopify services (if applicable)

5. Shopify & Third-Party Data Collection

We use Shopify to power our online store. Shopify collects and processes personal information as outlined in its Privacy Policy (https://www.shopify.com/legal/privacy). Shopify may also process payments and store order details in accordance with its privacy terms.

Additionally, we share information with third-party service providers for:

  • Payment processing (e.g., Stripe, PayPal)
  • Shipping and logistics (e.g., Australia Post)
  • Marketing & communication (e.g., Klaviyo, Mailchimp)
  • Fraud detection & security measures

6. Your Rights & Data Control

Depending on your location, you may have the right to:

  • Request access to personal data we hold about you.
  • Correct, update, or delete your information.
  • Opt out of marketing communications (unsubscribe options available).
  • Restrict or object to processing of your data where applicable.

To exercise these rights, please contact us at chloe@thelovepod.com.au

7. Data Retention & Security

We retain your personal data only as long as necessary to:

  • Provide services
  • Fulfil legal obligations
  • Resolve disputes
  • Enforce agreements

We implement industry-standard security measures to protect your data from unauthorised access, misuse, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Storage & International Transfers

Your data may be processed and stored outside of Australia. We only transfer personal data to countries with appropriate data protection measures in place. If required by law, we will implement safeguards such as Standard Contractual Clauses to ensure adequate protection.

9. Cookies & Tracking Technologies

We use cookies and analytics tools to:

  • Enhance your experience
  • Track website performance
  • Personalise content

You can control cookie settings in your browser or opt out of tracking via Google Analytics opt-out tools.

10. Publicly Shared Information

Any information you choose to publicly share (such as testimonials, social media interactions, or blog comments) may be visible to others. If removed, copies may remain on cached or archived pages.

11. Third-Party Websites & External Links

Our website may contain links to third-party websites for your convenience. We are not responsible for their content, privacy practices, or security. Please review their privacy policies before providing personal data.

12. Change of Control

In the event of a business sale, merger, or transfer of assets, your personal data may be transferred to the new owner under a confidentiality agreement.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal requirements
  • Operational reasons

We will post the revised Privacy Policy on our website and update the "Last Updated" date. We encourage you to review it periodically.

14. Children's Data Policy

Our services are not intended for individuals under 18 years old.

  • We do not knowingly collect personal data from minors.
  • If a minor submits personal information, we will delete it.
  • If you are a parent/guardian and believe a child has submitted personal data, please contact us.

15. Security and Fraud Prevention

We use your personal information to:

  • Detect, investigate, and take action against fraudulent, illegal, or malicious activity.
  • If you believe your account has been compromised, please contact us immediately.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at: chloe@thelovepod.com.au